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Terms of Sales


Company name: SARL DETERLUB

Name of manager: ROARD Corinne
Headquarters: 224 Avenue de la Plaine
06250 Mougins

Siret number: 315 873 232 00021
Telephone: +33 (0) 493 755 333 (between 9 a.m. and 6 p.m., working days)
E-mail: [email protected]
Website :

Deterlub online sales service
These general conditions exclusively govern the contractual relationship between Laboratoire Deterlub, 06250 Mougins, France and any person consulting the site or wishing to purchase one of the products offered on this site. These conditions apply to the exclusion of all other conditions, in particular those that we practice in direct sales to our customers. By browsing the site or by ordering one of the products offered on this site, the Customer expressly agrees to be bound by these conditions which apply to all offers, orders and agreements between the Customer and our laboratory. Deterlub, as well as any operation necessary for their execution.
These conditions are accessible to all on the merchant website of Laboratoire Deterlub. The Company reserves the right to modify these general conditions at any time, subject to posting these modifications on its website.

1. Prices:
All product offers offered on the site are limited to Metropolitan France, Corsica, Monaco and the countries offered for delivery. These conditions apply to the exclusion of all other conditions, in particular those practiced by the Deterlub laboratory in direct sales. For countries not mentioned, you should contact the Laboratory directly by email: [email protected]
The selling prices of products online on the website are indicated in euros. They do not include transport, unless special conditions are duly mentioned. These prices are those in force at the time of registration of the order form by the buyer.
The selling prices of the products may be modified by Deterlub at any time.
In the event of an order from another country that metropolitan France you are the importer of the product(s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the Deterlub laboratory. They will be your responsibility and are your sole responsibility both in terms of declaration and payment to the competent authorities and bodies in your country.
We strongly advise you to inquire about these aspects with your local authorities.

2. Order:
All orders assume acceptance without restriction or reservation of these general conditions of sale.
From the moment the buyer has registered his order by clicking on the “validate” icon , he is considered to have accepted in full knowledge of the facts and without reservation these general conditions of sale, price, volume and quantities of products offered for sale and ordered.
Unless proven otherwise, the data recorded, by the Deterlub laboratory on its online sales site: when registering your order, constitutes proof of all transactions between the Deterlub laboratory and its customers.

3. Payment conditions:
For metropolitan France, the shipping costs require a participation of 6.00€, they are offered to you from 60€ of purchase. Payment for your purchases is made as soon as the order is registered:
• by credit card such as Visa, Eurocard & MasterCard, Carte Bleue (payment must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or down payment). The debit will be made upon registration of the order.
• by check (the order is only dispatched after receipt and cashing of the check, to the following address:

Laboratoire Deterlub
224 Avenue de la Plaine
06250 Mougins
• by bank transfer to our account:
RIB: 30077 04945 10788000200 16
I.B.A.N. : FR76 3007 7049 4510 7880 0020 016
The buyer guarantees to Laboratoire Deterlub that he has the necessary authorizations to use the method of payment he has chosen, when registering the order form.
Laboratoire Deterlub reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer or in the event of a payment.
The products remain the property of Laboratoire Deterlub until full payment of the invoiced price.
An identity card, RIB, etc., may be requested to finalize the payment and authorize the delivery, in particular in if the amount exceeds 140 €uros. These supporting documents will be automatically destroyed upon receipt of your package.

4. Deadlines:
Any possible overrun of the deadline cannot give rise to damages, withholding or cancellation of the order by the buyer.
In any case, and in accordance with the provisions of the Article L121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum period of 30 days from the day following that on which the buyer registered his order, subject to full payment of the price.
Failure of delivery at the end of this period, the buyer will have the possibility of canceling his order, in the absence of proof of dispatch on our part. The sums paid by the buyer will be returned to him without delay, to the exclusion of any other compensation.
5. Retention of title:
It is reminded that the products sold remain the property of Laboratoire Deterlub until full payment of the invoiced price.

6. Liability:
The products offered comply with current French legislation.
Laboratory Deterlub cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product of the due to a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications.
Laboratory Deterlub cannot be held responsible for any consequential damages that may arise of the purchase of the products.
Laboratory Deterlub cannot be held responsible for any loss of data, files. It is up to the buyer to take all the necessary safeguards.
In the absence of instructions from the buyer relating to the shipment, the seller reserves the right to have the goods transported as best as possible , without incurring any liability as a result. In the event of impossibility of transporting the ordered goods within the domicile of the purchaser due to the inadequacy of the means of access to the said premises or due to the exiguity of these, the seller may under no circumstances case be held responsible for this, unless expressly informed of it when ordering.

7. Availability:
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. In the event of a temporary unavailability of a product after placing your order, we will inform you of this by email or by post as soon as possible.
In the event of prolonged unavailability (more than 1 month), your order or your product will be automatically canceled and you will be refunded.
8. Delivery:
For orders by credit card:
The products are delivered to the delivery address that you indicated during the ordering process.
In the event of an input error of the address indicated or of non-complaint with the postal services within the time limit, Laboratoire Deterlub cannot be held responsible for this error. Consequently, a second shipment of the package will be the responsibility of the customer.
The times indicated are usual average times and correspond to processing and delivery times.
Laboratory Deterlub cannot be held responsible for the consequences due to a delay in delivery.
The order preparation time for products in stock is 1 to 2 working days.
For orders by check:
You should add to the time limit above over the delivery and cashing time of the check (i.e. two to five additional days). In addition, orders for which payment by check has not arrived within 5 days of the order will be canceled.
In the event of difficulty in delivery, a maximum processing time of one month and one day may be necessary to process any complaints.

9. Product conformity and complaints:
It is expressly reminded that the transfer of ownership of the goods ordered becomes effective as soon as they leave our Laboratory. Consequently, the buyer accepts all risks, particularly those related to transport. It is the buyer’s responsibility to make the usual reservations, if necessary, before taking delivery.
If, after delivery, the product:
• does not correspond to the order,
• presents defects
• is damaged…
The customer has the possibility to make a claim within 5 working days of delivery, posted by post. Any complaint made beyond this period will not be processed by our services and our liability will be released from fact. No return of goods will be accepted if the customer has not contacted customer service beforehand.
If we find after verification that the non-compliance is proven; that it is not due to misuse by the customer, that the product comes from our stock and that the good faith of the Customer is manifest: a solution will be proposed to satisfy the customer.
Opened, damaged products soiled by the Customer are never refunded or exchanged.
In the event of abusive returns, the company reserves the right to refuse any subsequent order.

10. Reimbursement:
Reimbursements for products in the cases referred to in Article 9 will be made within a period less than or equal to 30 days after receipt of the products by us.
Reimbursement will be made depending on your method of payment, either by crediting your bank account or by check.
No cash on delivery will be accepted, whatever the reason.
Laboratory Deterlub reserves the right to cancel and refund all orders made by a professional.

11. Non-waiver:
The fact for one of the parties not to take advantage of a breach with the other party of any of the obligations referred to in these general conditions of sale does not may be interpreted for the future as a waiver of the obligation in question.

12. Personal data:

The personal data communicated to us is confidential and will in no case be transmitted to a third party. This information is used only to process your order and ensure its proper delivery.

Deterlub is committed to ensuring a sufficient level of protection of the information provided to guarantee respect for the privacy and freedoms of the fundamental rights of individuals.

If you have subscribed to newsletters allowing you to benefit from promotional discounts on Dermofluide products (maximum 4 per year), you can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter. .

You have the right to access, rectify, oppose and withdraw personal data concerning you: just write to us by email ([email protected]) or by post to Deterlub, 224 Avenue de la Plaine 06250 MOUGINS indicating your surname, first name, e-mail and address. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.

The automated processing of information, in particular the management of users’ e-mail addresses, has been declared to the CNIL under number 2001097.

13. Intellectual property:
All texts, comments, works, illustrations and images reproduced on the Laboratoire Deterlub website are reserved under copyright as well as intellectual property and for the world entire. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the website and is strictly prohibited.

14. Withdrawal period:
In application of the provisions of article L.121-20 of the consumer code, you have a period of 14 working days from receipt of your order to return the product that is not suitable for you. The return costs will then be at your expense. The refund will be made by transfer to a bank account. Returns must be made in their original packaging, complete (accessories, instructions, etc.) in good condition, and accompanied by a copy of the invoice. Items returned incomplete, damaged, damaged or soiled by the customer will not be taken back or exchanged.
The product in its original packaging and the complaint must be sent at the Customer’s expense, along with a photocopy of the purchase invoice to the following address:

Laboratoire Deterlub
224 Avenue de la Plaine
06250 Mougins
No cash on delivery will be accepted, whatever the reason.
In case of returns abusive, Laboratoire Deterlub reserves the right to refuse any subsequent order.

15. Partial invalidity:
If one or more articles of these general conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a decision definitive of a competent jurisdiction, the other articles of the present conditions of sale will keep all their force and their validity.